Cancellation policy

All products in our store are offered as subscriptions to physician-prescribed protocols. This policy explains how billing, cancellation, and refunds work.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the billing frequency shown at checkout. Your payment details are stored securely, and you'll be charged at the start of each billing cycle until you cancel.

Physician review comes first

Every order initiates a telehealth consultation. Payment does not purchase or guarantee a prescription. An independent physician licensed in your state reviews your health intake and may approve, modify, or decline treatment. If the physician declines treatment, you receive a full refund. Orders that fail age or identity verification are not processed and are refunded in full.

Canceling or changing your subscription

You can cancel or change your subscription at any time prior to your next billing date, either through your account or by contacting support at care@edgerx.org. Your order confirmation emails also include links to manage your order. Active prescriptions remain subject to periodic physician re-review as clinically required.

Refunds and returns

Because medications are compounded per prescription by a state-licensed pharmacy and shipped directly to you, dispensed medication cannot be returned once shipped. Damaged or incorrect shipments are replaced or refunded. Contact care@edgerx.org for assistance.